Question 1

How quickly can you fix my track misalignment?

Accepted Answer

In most cases, we can repair track misalignment the same day you call. Our technicians carry common parts and tools needed for track repairs on their service vehicles, including replacement rollers, brackets, and track sections. For standard track misalignment issues, the repair typically takes 30-60 minutes once our technician arrives. We offer a 2-hour response guarantee, so from your initial call to completed repair, you're looking at just a few hours in most cases. If the tracks are severely damaged and require replacement parts, we'll provide a clear timeline and keep you informed throughout the process. Our technicians will also inspect related components like springs and cables to ensure your entire door system is functioning safely.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment can occur for several reasons, and understanding the cause helps prevent future issues. The most common causes include: impact damage from vehicles or objects hitting the door or tracks; worn or loose mounting brackets that allow the tracks to shift over time; natural settling of your home's foundation affecting the garage structure; improper installation or using tracks that don't match your door specifications; and accumulated debris or rust causing the rollers to jump the tracks. Weather changes can also contribute, as temperature fluctuations cause metal expansion and contraction. Regular maintenance can prevent many alignment issues by keeping brackets tight, tracks clean, lubricating moving parts, and identifying potential problems before they cause misalignment. We recommend annual inspections to catch issues early.

Question 3

Do you offer financing for new industrial door installations?

Accepted Answer

Yes, we offer flexible financing options for new industrial and commercial garage door installations. We understand that industrial doors represent a significant investment for your business, and we want to make quality solutions accessible to all our commercial clients. Our financing programs include 0% interest options for qualified buyers with terms up to 18 months, as well as extended payment plans with competitive rates for larger projects. We work with multiple financing partners to find the best option for your situation, including options for businesses with various credit profiles. During your free consultation, our team will discuss available financing options, provide detailed quotes, and help you find a payment plan that fits your budget while getting the industrial door solution your business needs. Contact us today at 1-508-622-7227 to learn more about our financing options.

Question 4

What is your service area coverage?

Accepted Answer

We proudly serve Mansfield, MA and all surrounding communities in Norfolk and Bristol counties. This includes Foxborough, Sharon, Easton, Norton, Attleboro, Franklin, Walpole, Norwood, Canton, and Stoughton. Our strategically positioned service trucks ensure we can provide our 2-hour response guarantee throughout the entire service area. If you're unsure whether we service your location, give us a call at 1-508-622-7227 and we'll confirm coverage right away.

Question 5

What types of garage doors do you install?

Accepted Answer

We install a wide variety of garage doors to match any home style and budget. Our offerings include traditional raised panel steel doors, carriage-style doors that mimic the classic wooden look, contemporary flush panel designs, and fully custom options. We work with materials including steel, aluminum, wood, fiberglass, and composite materials. All our doors are available with various insulation options for energy efficiency. We also specialize in industrial and commercial doors for businesses requiring heavy-duty solutions.

Question 6

Do you offer emergency garage door repair services?

Accepted Answer

Yes, we provide 24/7 emergency garage door repair services with our industry-leading 2-hour response guarantee. We understand that a malfunctioning garage door creates security risks and major inconvenience. Whether your spring broke at midnight, your door is stuck open exposing your home, or your opener failed right before you need to leave for work, our emergency technicians are ready to help. There are no overtime charges for emergency calls—we believe fair pricing shouldn't change based on when you need us.

Question 7

What is included in your maintenance program?

Accepted Answer

Our comprehensive preventive maintenance program includes a full system inspection covering springs, cables, rollers, tracks, and all hardware. We lubricate all moving parts with professional-grade lubricants, adjust spring tension for optimal door balance, test and align safety sensors, clean and adjust tracks, tighten all hardware and connections, and inspect weather sealing. Regular maintenance extends the life of your garage door system, prevents costly emergency repairs, and ensures safe operation. We recommend annual maintenance for most residential doors and quarterly maintenance for high-use commercial installations.

Question 8

What warranty do you provide on your work?

Accepted Answer

We stand behind all our work with a comprehensive 1-year warranty on labor and installation. Parts warranties vary by manufacturer but typically range from 1 year to lifetime coverage depending on the component. Our risk-free guarantee means if you're not completely satisfied with our work, we'll make it right at no additional cost. We believe in transparency and quality—it's why we've earned over 6,958 satisfied customers and maintain a 5-star rating.

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